The prospect of introducing a new restaurant management system can seem extremely daunting, which is only made worse by the many myths circulating about EPOS systems. Here we’re going to take expose five myths about this restaurant management software, and explain how it actually works.
EPOS System myths debunked
1. EPOS systems are complicated to use
Contrary to popular belief, EPOS systems are not scary and complex to manage but are quite the opposite. Designed to be user-friendly, these systems facilitate increased customer engagement to enhance business reputation and improve profitability.
2. EPOS providers offer limited support
Managing a restaurant is not a 9-5 job with the ability to clock in and out during these hours. If you do have a query, you won’t have to wait for a response within standard business hours. Support is available 24/7, in the unlikely event that you will encounter difficulties. As the data from the system is backed up to the cloud, reports such as customer analytics, sales figures and many other data can be accessed by the management team from anywhere with an internet connection.
3. EPOS software and harwares are expensive
The wealth of benefits that EPOS systems can provide often mean that they seem like a particularly pricey choice. However, the cost of EPOS systems is extremely variable, which means that there is a system to suit every budget.
4. EPOS till systems rely on a good internet connection
Unlike other software, a good EPOS system will continue to run even when encountering a slow or suspended internet connection. As all data is stored on on-premise servers, this enables the system to remain fully backed-up, minimising the risk of losing information that is essential to your business.
5. EPOS systems make it complicated to implement special offers and reductions
Manually introducing special offers and altering prices using traditional cash registers is a painstaking process. However, the same cannot be said for EPOS systems. They calculate such changes automatically and your inventory is updated at the same time. The system also provides feedback on the effectiveness of promotions, providing invaluable business insights that can be relied on when considering future strategies.
Common mistakes to avoid when choosing an EPOS system for restaurants
An EPOS or Electronic Point of Sale system goes beyond being a simple cash register; it functions as a central hub for all business operations, especially in small businesses like restaurants. It manages various tasks, from processing payments and taking orders to overseeing inventory and analyzing sales data.
Purchasing an epos system and using an epos software can enhance efficiency, cut costs, and boost revenue. However, making mistakes in choosing an EPOS system, both in terms of hardware and software, can result in frustration, lost sales, and wasted resources in the long term.
Consider the following EPOS systems mistakes to avoid such pitfalls:
1. Neglecting Specific Business Needs
One of the primary errors made by restaurant owners is not tailoring their choice of an EPOS system to meet their unique business requirements. Each restaurant has unique needs; therefore, it's essential to create a list of specific needs, such as online order handling, inventory management, and integration with accounting software, before initiating the search for an EPOS system. Understanding these requirements will facilitate the selection of a system that aligns with the restaurant's individual needs.
2. Overlooking the Provider's Reputation
Finding an EPOS system involves more than evaluating features and functionality. It's equally crucial to assess the reputation of the hardware and software provider. Researching customer reviews and testimonials from other restaurant owners who have used the system can provide insights into the provider's reliability and responsiveness. Opting for a reputable provider ensures not only a quality product but also reliable customer support to maintain the smooth operation of your system.
3. Ignoring Total Cost of Ownership
While focusing on the initial cost is common, overlooking the total cost of ownership can lead to financial setbacks in the long term. Some systems might appear cost-effective at first but may incur hidden fees, maintenance costs, or additional charges for advanced features. It's crucial to consider the overall cost, including ongoing fees, to make an informed decision about the financial viability of the EPOS system over an extended period.
4. Failing to Test the System Before Committing
A prevalent mistake is committing to an EPOS system without thoroughly testing it. Many providers offer free trials or demonstrations, providing an opportunity to gain hands-on experience with the system. Utilizing these opportunities enables you to assess whether the system meets your business needs and is user-friendly. Testing all relevant features during a trial period ensures that the chosen system aligns with your restaurant's requirements.
5. Overlooking Future Growth and Scalability
Businesses, especially small ones, often make the mistake of not considering future growth when selecting an EPOS system. Choosing a system without scalability may result in the need for replacement as the business expands. Ensuring that the system can accommodate increased sales, new locations, and additional features is essential to avoid unnecessary costs and disruptions in the future.
6. Ignoring Integration Capabilities
In the digital age, integration with other tools and software is crucial for efficiency. An EPOS system should seamlessly integrate with accounting software, online ordering platforms, and loyalty programs. Failure to check for integration capabilities can lead to data silos and manual data entry, resulting in time-consuming processes and errors. Before deciding on a system, verify its compatibility with existing and future tools and software.
7. Underestimating Employee Training and Support
The effectiveness of an EPOS system depends on the competence of the individuals using it. Overlooking employee training and support can lead to frustration and mistakes. Opt for a user-friendly system that provides adequate training and support to ensure employees can use it effectively. This not only enhances efficiency but also minimizes the risk of errors and lost sales.
8. Neglecting Data Security
In an era dominated by cyber threats, overlooking data security is a significant oversight. When choosing an EPOS system, prioritize providers that offer robust security measures, including encryption, to safeguard customer data. Additionally, ensure that the provider adheres to industry standards and regulations, such as PCI DSS, to mitigate the risk of data breaches. Prioritizing data security is essential for the long-term well-being of the business.
If you want to implement a reliable EPOS system to benefit your business, contact 3S POS to discover how our range of solutions can help you. Or to get more information about EPOS systems exposed.