If you are a restaurant owner with a chain of franchises, apart from service quality, your choice of technology will significantly impact on your success as a brand.
Specifically, your choice of point of sale (POS) system will substantially help you to improve on your customer relationship management and improve your inventory management. Moreover, with front-end interface dependencies such as order tracking and loyalty programs, the POS has evolved from a conventionally back-office technology to an omnichannel customer experience tool.
For the smooth running of your hospitality chain, your choice of POS should allow for integration with third parties, such as payroll companies and accounting software. Such POS systems will not only save time for your staff but will also cut costs associated with duplication of roles.
Before you choose a POS system, ascertain its inventory module to see if it suits your operations. If you find one that provides accurate inventory reports, then you can be sure that your stock management problems will be over.
If you have any technology advancement plans, you’ll need a consolidated POS data hub that is anchored on cloud systems. Ideally, your till system will be a hybrid of an on-premise server (with ability to withstand internet connection downtime) that backs up to a cloud-based server with a management dashboard and data hub. This creates many opportunities for data analytics and third-party integrations.
Your POS system should be able to generate all reports that will assist you in making critical business decisions. Before choosing any system, you should map out the reports that you seriously need and then select one that provides them accurately. A trusted POS provider will be able to assist you with report configuration and tailor the management dashboard to your exact needs.
Choice of Credit Card Merchants
The best approach is to work with a POS company that allows you to use your preferred processor or is able to offer different options at a more competitive rate. Credible POS software will integrate with multiple payment merchants for payment processing to give you the most flexibility.
Speak to an EPOS Expert
If you’re starting out and looking for advice on technology for a food franchise, speak to one of our EPOS Experts today by filling out the form below. 3S POS has been developing revolutionary technology to support food franchise businesses since 2005 and our customers include GDK, Pepe’s Piri Piri, Heavenly Desserts and many more.