Careers

Join the 3S POS team!

3S POS is successful tech company, specialising in offering enterprise level EPOS solutions for the Hospitality industry.
If you have a passion for outstanding service and innovation through technology, we’d love to hear from you!
Take a look at our current vacancies.

IT Specialist Manager | Job Ref #: ITMSSS2019 | Closing Date 15-02-2019

IT SPECIALIST MANAGER 

The industry-leading EPOS solutions provider Software Solution Systems (3S), is offering a great opportunity for a hands-on IT Specialist Manager with great people management skills and technical knowledge to address system issues and to provide guidance to all support engineers.

3S POS is an established technology company specialising in offering enterprise level EPOS solutions for the Hospitality industry. With an in-house development team, we are constantly innovating and evolving our EPOS solutions. We are a forward-thinking business with advanced customer customisation at the forefront of our development to always deliver market-leading point of sale technology.

 

The Opportunity

Working as part of the IT Management team, the IT Specialist Manager role is to ensure IT service excellence is delivered to our business. The IT Specialist Manager would be expected to be an advocate and involved in all aspects of the ITIL discipline with adoption of Agile methodology.

The successful candidate would be expected to demonstrate strong process adherence, a commitment to process optimisation and show an ability to deal with ambiguity in high pressure situations. In the event of an outage, the Service Manager would coordinate the restoration of critical services as quickly as possible with minimal business disruption while maintaining open channels of communication.

As this role has responsibility for the restoration of global IT systems, some non-standard working hours should be expected on occasion.

To be successful within the role, the individual will be required to manage and work in close collaboration with several third-party vendors to achieve service excellence. This will require the individual to ensure consistent process across vendors, SLA compliance and to undertake service escalations as appropriate. IT manager will need to embrace SIAM (service integration and management) way of working as this will feature strongly in future deliveries.

 

Roles & Responsibilities

  • Plan & manage organisation’s IT system effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing various technologies.

  • Direct technological research by studying organization goals, strategies, practices, and client projects.

  •  Define project scope, objectives and milestones that deliver the business requirements.

  •  Completes projects by coordinating with senior management, staff and project timetables with clients and data centres.

  •  Verify application results by conducting system audits of implemented technologies.

  •  Lead, manage and consult cross-functional teams on concurrent projects to deliver defined outcomes, deliver services on time and within defined budget.

  •  Preserve assets by implementing disaster recovery and back-up procedures and information security and control structures.

  •  Evaluate organizational trends and recommend strategic technologies.

  •  Achieve financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.

  •  Maintains quality service by establishing and enforcing organization standards and defined SLAs.

  •  Develop a medium to long term plan for IT, aligning with the business’s key focuses and goals.

  •  Responsible for all business communication technologies.

  •  Maintain a safe and secure work environment; to encourage recruitment, training and growth opportunities.

  • Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counselling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
  • Report to Senior Technical Director.

 

Core competencies include:

  • Excellent analytical and problem-solving skills.

  •  Understanding of complex IT technical information and requirements.

  •  Good prioritisation skills and be flexible enough to adapt plans.

  •  Ability to explain complex systems in simple terms to all key stakeholders.

  •  Understanding of Business policies and operating procedures.

  • Well experience of different business ERP modules. Especially SCM & CRM.

  •  Having a good understanding to hospitality and retail business.

  •  Excellent command on structured databases. Application development life cycle.

  •  Hands on experience of ERP evaluation, analysis and implementation.

  •  Previous experience of leading IT projects in a matrix-management environment

  •  Prince2 / ITIL processes understanding and skilled to implement throughout the projects.

  • An ability to work to tight deadlines and within constraints

 

Requirements

  • Relevant degree in a computer field is essential.

  • SCM/CRM Certification of any ERP application.

  •  Five or more years of IT Management work experience.

  •  Hands on experience of IT Infra-Structure, Windows Server and Virtualization.

  •  Excellent knowledge of Datacentre design and development. Understanding of Environmental and security systems.

  •  Be a self-learner and able to adapt to different software and requirements depending on projects

  •  Experience with databases and automation systems would be beneficial.

  • Knowledge of Retail and Hospitality Industry would be considerable.

 

Our Team & Culture

We are a privately-owned company and aim to instil the family feel within our growing and highly talented team. This allows everyone to feel enabled and empowered to express creativity through initiative, build on our product, customer experience & brand.

Our team is very friendly, driven and supportive, with a strong emphasis on collaboration and communication.

We offer competitive compensation, pension scheme and most importantly a fun and professional working environment and plenty of room for development.

 

Package

Annual Salary Package: £40,000

Benefits: Benefits & Pension Scheme

 

Application process

If this role sounds like a good fit, we would love to hear from you.

Start Date: 16-01-2019

Closing Date: 15-02-2019

Please send your CV and covering letter to recruitment@3s-pos.com

IT / TECHNICAL SUPPORT ENGINEER

The industry-leading EPOS solutions provider 3S POS, is looking for a proactive and hands-on Technical Support Engineer as we grow and expand our team in our brand-new London office.

3S POS is a well-established privately-owned technology company specialising in providing powerful and feature-rich EPOS solutions for the Hospitality sector. With an in-house development team, we are constantly innovating and evolving our EPOS solutions. We pride ourselves in being a forward-thinking business with advanced customer customisation at the forefront of our development to always deliver market-leading point of sale technology.

The Opportunity

This is the ideal role for an experienced and highly motivated individual, with excellent client-facing skills, broad but also in-depth systems and network knowledge who is looking for career advancement. The successful candidate will be confident and proactive in a technically diverse environment.

As the Technical Support Engineer, the daily duties and accountabilities mainly focus on:

● Providing 1st and 2nd line software and hardware technical support to hospitality clients, including high-end restaurants and quick service chains. Offering both physical and remote IT support across UK and Europe.

● Working with and reporting to senior company directors.

● End-to-end EPOS system configuration, setup and maintenance.

● Responsibility for client installation, maintenance and troubleshooting of software and hardware.

● Server management including DHCP servers, DNS, active directories and the performance of database maintenance tasks (Backups, restores, archiving, Indexing & scripting) to ensure high demand service.

● Remote customer support & training

● Onsite EPOS installation

● Onsite EPOS support and training

● Customer consultations, offering expert EPOS advice

● Documenting solutions and support procedures

The Candidate

Core competencies include:

● Excellent oral and written communication skills

● Collaborative, flexible and supportive

● Keen team player & proactive learner

● Solution-oriented and able to work in time-sensitive environment

● Able to lead situations with enthusiasm and initiative

● Reliable & responsible

● Self-led by integrity & respect

● Committed to delivering quality with keen eye for attention to detail

● Champions unrivalled service excellence

● Managing relationships with confidence

● Excellent organisational skills with ability to excel in fast paced challenging environment.

Requirements

● Good knowledge in the windows and IOS environment and be able to troubleshoot difficult technical issues.

● Be able to configure and setup windows systems and servers.

● Candidate must have knowledge about network and IP setup, SQL query and general IT knowledge.

● Holds a relevant professional qualification or demonstrate sufficient field experience.

● Good experience in Windows Shell and any other scripting languages

● Good experience and ability to demonstrate knowledge in SQL databases

● Basic experience administering: Linux/Unix OR Microsoft Server

● Has a thorough knowledge of the appropriate information systems development processes or other skill areas which are relevant to the role including Agile processes

● Understanding of Configuration Management and the Software Development lifecycle.

● Demonstrates an aptitude for dealing with users, colleagues and suppliers. Has some experience of working on projects and of communicating with users on technical issues.

● Demonstrable experience of configuring & troubleshooting the following: Till hardware, PDQ machines, servers, printers and point of sale peripherals.

● A full UK driving licence

● Minimum 1-2 years’ experience in an installation and/or technical support environment, preferably within an EPOS provider.

Additional information

● There will be an occasional requirement to travel and provide out of hours emergency support (evenings & weekends).

Our Team & Culture

We are a privately-owned company and aim to instil the family feel within our growing and highly talented team. This allows everyone to feel enabled and empowered to express creativity through initiative, build on our product, customer experience & brand.

Our team is very friendly, driven and supportive, with a strong emphasis on collaboration and communication.

We offer competitive compensation, pension scheme and most importantly a fun and professional working environment and plenty of room for development.

Application process

If this role sounds like a good fit, we would love to hear from you.

Please send your CV and covering letter to recruitment@3s-pos.com by 6pm Friday 31st August 2018.

IT MANAGER | DevOps Specialist

IT MANAGER (DevOps Specialist)

The industry-leading EPOS solutions provider Software Solution Systems (3S), is offering a great opportunity for a hands-on IT manager with suitable DevOps experience to take ownership of their existing software production and back-office IT operations, having the ability to communicate and present ideas and solutions to the relevant directors, together with the confidence and skills to implement.

3S POS is an established technology company specialising in offering enterprise level EPOS solutions for the Hospitality industry. With an in-house development team, we are constantly innovating and evolving our EPOS solutions. We are a forward-thinking business with advanced customer customisation at the forefront of our development to always deliver market-leading point of sale technology.

 

The Opportunity

Working as part of the IT Management team, the IT Manager’s role is to ensure IT service excellence is delivered to our business. The IT Manager would be expected to be an advocate and involved in all aspects of the ITIL discipline with adoption of Agile methodology.

The successful candidate would be expected to demonstrate strong process adherence, a commitment to process optimisation and show an ability to deal with ambiguity in high pressure situations. In the event of an outage, the Service Manager would coordinate the restoration of critical services as quickly as possible with minimal business disruption while maintaining open channels of communication.

As this role has responsibility for the restoration of global IT systems, some non-standard working hours should be expected on occasion.

To be successful within the role, the individual will be required to manage and work in close collaboration with several third-party vendors to achieve service excellence. This will require the individual to ensure consistent process across vendors, SLA compliance and to undertake service escalations as appropriate. IT manager will need to embrace SIAM (service integration and management) way of working as this will feature strongly in future deliveries.

 

Roles & Responsibilities

  • Plan & manage organisation’s IT system effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing various technologies.
  • Direct technological research by studying organization goals, strategies, practices, and client projects.
  • Define project scope, objectives and milestones that deliver the business requirements.
  • Completes projects by coordinating with senior management, staff and project timetables with clients and data centres.
  • Verify application results by conducting system audits of implemented technologies.
  • Lead, manage and consult cross-functional teams on concurrent projects to deliver defined outcomes, deliver services on time and within defined budget.
  • Preserve assets by implementing disaster recovery and back-up procedures and information security and control structures.
  • Evaluate organizational trends and recommend strategic technologies.
  • Achieve financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective action.
  • Maintains quality service by establishing and enforcing organization standards and defined SLAs.
  • Develop a medium to long term plan for IT, aligning with the business’s key focuses and goals.
  • Responsible for all business communication technologies.
  • Maintain a safe and secure work environment; to encourage recruitment, training and growth opportunities.
  • Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counselling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
  • Report to Senior Technical Manager.

 

Core competencies include:

  • Excellent analytical and problem-solving skills.
  • Understanding of complex IT technical information and requirements.
  • Good prioritisation skills and be flexible enough to adapt plans.
  • Great IT skills combined with a good head for corporate environment.
  • Ability to explain complex systems in simple terms to all key stakeholders.
  • Understanding of Business policies and operating procedures.
  • Well experience of different business ERP modules. Especially SCM & CRM.
  • Having a good understanding to hospitality and retail business.
  • Excellent command on structured databases. Application development life cycle.
  • Hands on experience of ERP evaluation, analysis and implementation.
  • Expertise in business intelligence and management reporting/analytics domains.
  • Previous experience of leading IT projects in a matrix-management environment
  • Prince2 / ITIL processes understanding and skilled to implement throughout the projects.
  • An ability to work to tight deadlines and within constraints

 

Requirements

  • Relevant degree in a computer field is essential.
  • SCM/CRM Certification of any ERP application.
  • Five or more years of IT Management work experience.
  • Hands on experience of IT Infra-Structure, Windows Server and Virtualization.
  • Excellent knowledge of Datacentre design and development. Understanding of Environmental and security systems.
  • Be comfortable with version control systems, ideally Git
  • Be a self-learner and able to adapt to different software and requirements depending on projects
  • Experience with databases and automation systems would be beneficial.
  • Knowledge of Retail and Hospitality Industry would be beneficial.

 

Our Team & Culture

We are a privately-owned company and aim to instil the family feel within our growing and highly talented team. This allows everyone to feel enabled and empowered to express creativity through initiative, build on our product, customer experience & brand.

Our team is very friendly, driven and supportive, with a strong emphasis on collaboration and communication.

We offer competitive compensation, pension scheme and most importantly a fun and professional working environment and plenty of room for development.

 

Package

Annual Salary Package: £40,000

Benefits: Benefits & Pension Scheme

 

Application process

If this role sounds like a good fit, we would love to hear from you.

Start Date: 01-06-2018

Closing Date: 30-07-2018

Please send your CV and covering letter to recruitment@3s-pos.com by 30th July 2018